General sales conditions

1-Purpose: The activity you will benefit from is developed by SAS Montgolfière & Châteaux. The associated
documents, such as descriptions, photographs, advertising brochures, or any other type of information, are
provided for informational purposes only and are not binding on the seller. The simple act of placing an order
constitutes the customer’s final and irrevocable consent to these terms and conditions.
All transportation and all other services provided by Montgolfière & Châteaux are governed by:
– Rates applicable as of November 1, 2025.
– The general terms and conditions of sale, application of the Warsaw Convention.
– Acceptance of the specific constraints associated with organizing a hot air balloon flight.

2- Offer Validity: Our offers are subject to availability at the time of ordering. Passengers declare that they are
aware of and accept the general terms and conditions of sale.

3- Contract Formation: Orders placed by the customer with Montgolfière & Châteaux are binding upon receipt
of the deposit or full payment for gift vouchers. The customer will receive the gift voucher by email as soon as
the order is placed.

4- Ticket Contents: Our tickets include reception, vehicle transportation to the takeoff site, balloon
preparation and inflation, the hot air balloon flight, balloon stowage, the traditional balloonist toast, return to
the meeting point by vehicle, and air transport liability insurance.

5-Ticket Validity: Our gift flight tickets are valid for one year from the date of issue and are non-refundable. The
ticket holder must make a minimum of four flight attempts during the validity period, otherwise their ticket will
automatically expire. If these four attempts are canceled due to adverse weather conditions, the ticket will be
extended for one year at no extra cost. Purchasing an extension allows you to extend the validity of your gift
ticket by one year or to reactivate it if it has been expired for less than six months. Any ticket holder who fails to
show up for the scheduled boarding time will have their ticket used, with no postponement or refund.

6-Prices: All our prices are expressed in euros. They are valid for the entire current year and include all
activities as well as passenger liability insurance.

7-Deposit: All orders must be accompanied by a deposit equal to half of the total value of the order. The
balance will be paid on the day of the flight. If it is not possible to postpone the reservation, the reservation will
be canceled and the deposit will be reduced by €20 for deposits made by bank transfer or credit card, and will
be refunded by bank transfer within 2 months of the date of the refund request. International refund fees are the
responsibility of the customer.

8-Payment Method: All payments can be made in euros, by credit card or bank transfer, or in cash on the day
of the flight.

9-Cancellation: In accordance with the regulations and users of distance selling, you have 14 days from the
date of your reservation to cancel your order. After this period, no cancellation will be possible and the ticket
will meet the conditions of article 5. The hot air balloon flight is totally dependent on the weather, only the pilot
is authorized to make the decision to take off. Montgolfière & Châteaux reserves the right to cancel a flight due
to bad weather conditions or any other case of force majeure at any time, up to takeoff, for reasons of
insufficient safety. In all cases, Montgolfière & Châteaux will not be liable for any costs incurred by the
customer in the event of cancellation. Any ticket holder who does not show up for the determined boarding or
cancels the scheduled flight within the previous 48 hours will have their ticket consumed or their deposit
cashed with a claim for the balance.

10-Boarding Conditions: No one may board a hot air balloon without a valid flight ticket. Submitting the signed
ticket to the pilot upon boarding constitutes acceptance of the general terms and conditions of sale. The pilot is
the sole master on board and, as such, has authority over all passengers on board. He or she may refuse
boarding or disembark any passenger who may pose a danger to the safety, health, or order of the aircraft. The
pilot may not wait for latecomers.

11-Flight Conditions: As the flight is entirely subject to weather conditions, we do not guarantee any circuit or
route. The missions are carried out in VFR flight (visual flight, as defined by the regulations of the General
Directorate of Civil Aviation) and the sites indicated in our documents and on our website www.montgolfierechateaux.fr are not contractual. The average duration of a flight is one hour. The pilot reserves the right to modify the duration, the departure location, the meeting time and everything related to the flight.

12-Complaints: Any complaint regarding a service must be sent to us by registered mail with acknowledgment
of receipt within 15 days to the following address: SAS Montgolfière et Châteaux – 222 route de campredon –
24220 BEYNAC ET CAZENAC. After this deadline, no complaints will be considered.

13-Disputes: Any dispute, challenge, non-payment, or difficulty of any kind relating to our services will be
submitted to the jurisdiction of the Sarlat-la-Canéda Court.

14-Insurance: Each passenger is insured under aviation liability insurance. Objects carried by passengers are
not covered by our insurers, nor is any damage to your clothing or in the event of suicide or intentional injury. It
is your responsibility to take out additional insurance if you deem it necessary.

15-Medical conditions: We are not qualified to judge your physical fitness for a flight. People with a prosthesis
or a physical disability must inform the secretariat when booking. Passengers with limited mobility who have
doubts about their ability to practice the activity or who suffer from a particular medical problem must consult
their doctor and provide a medical certificate if necessary. Anyone disclosing a medical problem at boarding
will not be admitted on board without a medical certificate of fitness. Their ticket will be considered used. It is
essential to be able to stand for 1 hour, as the basket is not equipped with a seat. We do not accept pregnant
women or anyone under the influence of drugs or alcohol on board our hot air balloons.

16-Age requirement: Children under 6 years old are not permitted to take a flight. There is no upper age limit
for taking a flight; however, children under 12 years old must be accompanied by an adult, and a medical
certificate stating that they are not contraindicated for hot air ballooning is required for all passengers aged 70
and over.

17-Flight attire: Passengers must wear long pants and closed-toe shoes. Heels, sandals, skirts, and shorts are
prohibited. It is recommended to wear a cap and avoid synthetic fabrics. For safety reasons, no bags are
allowed on board. Cameras and video cameras are permitted with a strap or other retention system that
prevents them from falling overboard.

18-Subcontracting: We reserve the right to use a subcontractor to operate Montgolfière & Châteaux flights.